Support

You will receive a shipping confirmation email once your order has been dispatched. The email will include your tracking number and details about the courier handling the delivery.

To track your dispatched order: Use the tracking number provided in your shipping confirmation email. Visit the courier’s website (e.g., DHL, Hermes, La Poste) and enter the tracking number for rea...

If you choose to refuse delivery of your order, the package will be returned to us. According to our policy, orders that are refused at the time of delivery are not eligible for a refund. By refusi...

Dispatched orders are already in transit and handled by the courier. At this stage, we are unable to intercept or stop the shipment. However, you can return the product or choose to keep it with a ...

Refunds for returned orders are processed within 7-10 business days after the product is received at our facility. The refund will be credited to your original payment method within 10 business da...

To initiate the return process for an item, we kindly request that you contact our customer support team by utilizing the provided contact form. You can access the form by clicking on the following...

Returns are accepted for products that meet the following criteria: The item is unopened and in its original packaging The return request is made within 30 days of receiving the product The prod...

Once we receive the returned item at our facility, it takes approximately 7-10 business days to process your return. After processing, refunds are issued to the original payment method and can take...

If you have returned your order and have not received a refund within the expected timeframe, please contact our customer support team with the following details: Your order number Proof of retu...

Unfortunately, we do not offer exchanges at this time. If you would like to return a product, you can request a refund and place a new order for the desired item.